Please check back our shop terms and condition every now and then to see any update.

PRIVACY POLICY

We take your information very seriously.

We will treat all your Personal Information as confidential and it is only lawfully used in accordance with the Data Protection Act 1998.

Your Personal Information is only collected and kept so as to process your order. It is only accessible to our staff so that we can provide as efficient service as possible.

We never disclose any of your Personal Information to any third parties.

Once we have processed your order, we will not contact you again.

Cookies are used on our site to keep track of the contents of your shopping cart. Cookies are also used to collect information about where you are on the internet such as the URL you came from, IP address and pages of our website that were viewed during your visit in order to track how our site is performing.

You warrant and undertake to us that all of the details you supply to us are true and accurate. This ensures our commitment to safeguard that the information which we hold about you is accurate and up to date.

You can always contact us if you want to know the information we hold about you. Should you wish to request to correct any inaccuracies, please provide us with sufficient information (or we may ask you some questions) to identify you, so that any errors can be corrected in an accurate and prompt manner.

SECURITY

We know how important it is for you to feel safe when shopping online. We take the privacy and security of your payment and personal details very seriously.

Our website has a Secure Sockets Layer (SSL) certificate and uses SSL technology in order to ensure a secure shopping environment.

SSL is an established industry standard encryption to ensure the privacy and reliability of your payment detailed exchanged on our website during the payment process.

During your payment process, you can see a small padlock in the lower right hand corner of the browser and http will be changed to https in the address bar. This means that your payment process is carried out in a secure manner.

You can click on the padlock to view and authenticate the SSL certificate.

Phishing is the practice of tricking someone into giving confidential information. We will NEVER ask your personal details to be sent via email. If we require such details, for security reasons we will always ask you to contact us by phone. Should you receive an email claiming to be from Cotton & Cloud requesting this kind of information, please do not respond but let us know.

RETURN POLICY

You have the right to cancel an order within 30 days (60 days in the case of international orders) of the placement of your order.

Here are the three steps to return your goods. If you are unsure about what to do, please contact us immediately.

STEP 1: CONTACT US

Please contact us within 30 days of placing of your order (60 days in the case of international orders) if:

• you wish to cancel your purchase.
• the wrong item was sent or items are missing from you parcel.
• the item was faulty or damaged.

Items which are cut in length (e.g. fabrics, interlining etc.) are non-refundable unless there is gross misrepresentation or an error in what was shipped or a product defect.

STEP 2: RETURN YOUR GOODS

When you return the goods please include:

• the reason for your return and the action you would like us to take original receipt (which includes the invoice number, your e-mail address, phone number and the shipping address)
• If the original receipt is not available, please provide us the following information:
  • your name
  • email address
  • phone number
  • shipping address

You are advised to return your goods by recorded delivery, registered post, or by courier as we cannot accept liability for returned goods lost or damaged during transit. Proof of postage will not be accepted as proof of delivery. Please wrap the product carefully to avoid damage.

STEP 3: REFUND / EXCHANGE

UNWANTED GOODS

We are unable to re-fund either the original shipping cost or the return postage.

We will refund the cost of your items or exchange items provided that unwanted goods are received back to us in unused, unopened and re-sellable condition within 40 days (80 days in the case of international orders) of placement of your order.

In the case of exchange, the difference between the original item and the exchanged items are charged / reimbursed. You will have to pay the shipping cost to return the exchanged item. This is calculated as the weight of the exchanged item minus the weight of the returned goods.

DAMAGED, FAULTY OR WRONG GOODS

We will refund you the return postage.

We will refund the cost of your items provided that faulty or damaged goods are received back to us within 40 days (80 days in the case of international orders) of placement of your order.

In the case of an exchange, the difference between the original item and the exchanged items are charged / reimbursed. You will not have to pay the shipping cost for the exchanged item.

METHODS OF REFUND

Orders placed by credit or debit card from this web site will be refunded directly to your credit or debit card. Please not that there will be a refund charge of £0.80 to cover the banking charges incurred by us .

Orders placed by Paypal will be refunded directly to your Paypal account.

Orders placed by other means will be refunded by cheque.

These refunds will be made within 30 days of return of goods.

LIABILITY

We take reasonable care to provide accurate information on our site. However, we make no guarantee that the contents to be timely or error-free.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

We accept no responsibility or liability for any kind for any loss, damage or injury to any persons or properties arising from action taken or taken in reliance on the use of any ideas, instructions or items of any kind on this site.

Information on this site such as availability, product information and price may change without prior notification.

The liability above does not affect your statutory rights as a consumer.

IMAGES & PHOTOS

We try our best to make sure that product images represent the real item as much as possible. Please note that depending on the time, season and weather, the colour within the image may appear lighter or darker.

We are happy for you to use our images provided that you contact us and we know the purpose for using the image. Please don’t hesitate to contact us if you want to use any of our images.

COTTON & CLOUD ORIGINAL KITS AND PATTERNS

HOW PATTERNS ARE DELIVERED

Our original kits and patterns are all downloadable. This means not only you receive the pattern immediately after payment but can also help save trees!

This is what your cart will look like (fig. 1 below).

Please log in to your account (or register with us) in order to proceed to the check out (fig. 2 below). Once you have confirmed your order and payment is accepted, you will receive a confirmation e-mail with your order number.

When we receive your payment, we update your order status as "paid". When this is done, you will receive a new e-mail from us with the subject "Your Payment Has Been Received". You can download your pattern by clicking the orange downward arrow in your confirmation e-mail (fig. 3 below). You can only download the pattern if you are logged in to your account on our site.

Alternatively, log in to your account on our site and go to “my account”. You can see a list of things you can do in your account (fig. 4 below).

Go to “view / download files” to see PDF patterns that you can download (fig. 5 below). The downloadable link will only appear once the payment is received.

The PDF download link will remain in your account for 28 days or after 3 attempts to download.

If you have any questions, please don't hesitate to contact us!

PLEASE NOTE

By purchasing our patterns and kits, you are bound to the terms and conditions below.

The patterns are generally for personal use only. All rights reserved. No part of Cotton & Cloud patterns may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of the copyright owners.

We are happy for you to use our patterns to sell in market stalls, Etsy etc. provided that:

• you contact us FIRST.
  
• you give us credit that it is produced from our patterns / kits
  
• you link our site from where you are selling your items as you are selling items made from our patterns / kits
  
• the patterns / kits themselves are not sold
  
• items are not factory manufactured
  

COPYRIGHTS

© 2009 Cotton & Cloud. All rights reserved.