Instant downloads: If you paid with PayPal or a credit card on Etsy, it may take a few minutes for your download link to be sent to you.

NOTE: You can't download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or computer.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding transaction@etsy.com to your address book or safe list can help you locate these emails in the future.

For now, you can still access your digital purchases in your account.

To access your digital files from your account:

Sign in to Etsy.com and go to Your account.
Go to Purchases and reviews.
Next to the order, select Download Files. This goes to the Downloads page for all the files attached to your order.
You can also go back to the item’s listing page, where you should see an “Instant Download" message on the images for the item.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.

If your payment is still processing, the Download Files button will be gray.

If you purchased an instant digital download as a guest, you'll find a link to download your files in the receipt email that was sent to you after purchase.